Zoho just gave its AI agents their own email addresses. Starting with Enterprise-and-above editions of Zoho CRM, a Zia Agent can now be provisioned as an actual user in your CRM — complete with a login identity at the @ziaagent.ai domain, its own role, its own permission set, and its own audit

At SuiteConnect 2026, NetSuite founder Evan Goldberg called the release “the biggest update of NetSuite since we founded the company.” That is not a throwaway line from a keynote script — it is a description of a genuine architectural shift in how period-end close, reconciliation, and financia

At SuiteConnect San Francisco in April 2026, Oracle NetSuite released SuiteCloud Agent Skills — a set of ten structured, installable knowledge packages that plug directly into AI coding assistants like Claude Code, OpenAI Codex, and Cline. Rather than building its own proprietary AI coding tool, O

On February 24, 2026, Intuit and Anthropic announced a multi-year partnership that does something no accounting or ERP platform has offered before: it lets mid-market businesses build their own custom AI agents, on top of their own financial data, using Anthropic’s Claude Agent SDK — without w

Chipotle gave away $1 million in burritos inside Roblox. Here’s a real blueprint for using the same platform to gamify CRM sales training — and the research showing why it works.

Connect viewer data and use AI for identity resolution, real-time scoring, and privacy-aware personalization to reduce churn.