November 2026

Salesforce has set a hard end-of-life date of February 28, 2028 for Open CTI — the JavaScript framework that every embedded softphone in Salesforce has relied on for more than a decade. It is already unavailable for newly created Agentforce Service orgs as of February 16, 2026. Meanwhile HubSp

Ask three people in a mid-market company what Q3 pipeline was and you get three numbers. The VP of Sales pulls a CRM dashboard. Finance pulls a spreadsheet keyed off closed-won amount. Marketing pulls an attribution report. Now add a fourth answer — the one your new AI agent gives a rep in a c