Chipotle gave away $1 million in burritos inside Roblox. Here’s a real blueprint for using the same platform to gamify CRM sales training — and the research showing why it works.
Roblox for CRM Training: A Blueprint for Gamifying Sales Rep Onboarding Read More »
Connect viewer data and use AI for identity resolution, real-time scoring, and privacy-aware personalization to reduce churn.
AI in Media CRM: Solving Viewer Data Challenges Read More »
In 2026, the biggest names in CRM and customer service software quietly rewrote the rules of how they charge for AI. Salesforce launched Agentforce Help Agent in July 2026 with a flat $2-per-autonomous-resolution price tag — you pay nothing if the AI can’t close the ticket on its own. HubSpot move
On June 15, 2026, Salesforce flipped Agentforce Multi-Agent Orchestration from beta into general availability as the centerpiece of its Summer ‘26 release — and quietly changed the question every CRM buyer should be asking. It’s no longer “which AI agent should we deploy?&rdq
Salesforce Agentforce Goes Multi-Agent: What GA of Orchestration Means for CRM Buyers Read More »
AI strategies to unify customer data, pick next-best-actions, deliver real-time recommendations, orchestrate channels, and enforce governance.
10 AI Strategies for Personalizing Complex Customer Journeys Read More »
Zoho MCP is Zoho’s official implementation of the Model Context Protocol (MCP), an open standard that lets AI assistants like Claude and ChatGPT connect directly to external tools and data. In practice, that means your AI assistant can now read records, run reports, and take actions inside Zoho CRM, Books, Desk, Projects, and dozens of
What Is Zoho MCP? How AI Assistants Can Now Work Directly Inside Your Zoho Apps Read More »