October 2026

On September 30, 2026, California Governor Gavin Newsom signed SB 690, stripping private plaintiffs of the right to sue over the “pen register” theory that has powered thousands of website-tracking lawsuits since 2023. If you run HubSpot’s tracking code, a Salesforce-powered chat w

Gartner has now published two findings that, read together, should change how you build customer self-service on top of your CRM. In a survey of 5,728 customers, only 14% of service issues were fully resolved in a company’s own self-service channel. In a later survey of 5,801 customers, 51% of