A controller who opens the CRM twice a month to confirm a payment term should not cost the same as an account executive who lives in it forty hours a week. Yet that is exactly what most mid-market companies pay — because the easiest thing an admin can do when someone asks for access is click “
At Dreamforce ’26 on September 15, Salesforce launched AIforce, a “live interface layer” designed so that your sales team can read pipeline, update records, and run approvals from Claude, Slack, or anywhere else — without opening Salesforce. Salesforce’s Patrick Stokes
A sales manager at a home services company called us last spring with a simple complaint: the Zoho workflow was firing, the activity timeline showed the SMS logged against every contact, and not one customer had replied in nine days. Nothing was broken in the CRM. The messages were being dropped by
Your CRM Sends the Text. The Carrier Decides If It Arrives: A 2026 A2P 10DLC Guide Read More »
On September 11, 2026 — four days before the Dreamforce keynote — Salesforce stopped asking customers to build their own AI agents and started shipping finished ones with names. Casey handles service. Piper qualifies inbound leads. Hunter works outbound pipeline for weeks at a time. Mars
When a sales rep resigns, IT usually handles the exit in about four minutes: disable the SSO account, wipe the laptop, forward the mailbox. What almost nobody does is walk the same person out of the CRM. The result is a system that still thinks they work there — records nobody is working, auto
Among staffing firms that grew revenue more than 25% in 2025, 78% had AI tools embedded inside their applicant tracking system. Among firms whose revenue fell more than 10%, only 51% did. That 27-point gap comes from Bullhorn’s GRID 2026 report, published February 25, 2026, based on a survey of near
Your ATS Is Only Half a CRM: A 2026 Architecture Guide for Staffing and Recruiting Firms Read More »