A renewal that “surprises” you was never actually a surprise. By the time a customer says they’re not renewing, the warning signs have usually been sitting in your CRM for two months — a login that dropped off, a support ticket that got heated, a champion who stopped replying. A customer healt

In its third fiscal quarter of 2026, Salesforce Data Cloud ingested 32 trillion records — and 15 trillion of them never actually moved. They flowed through zero-copy connectors, a figure Salesforce says grew 341% year over year. That single statistic captures a quiet but fundamental shift in h

Most CRM advice tells you how to capture more data, enrich it, and keep it forever. Almost none of it tells you that keeping certain records past their useful life is a compliance liability, a performance drag, and—on some platforms—a five-figure annual line item. Under the GDPR’s

Roughly nine in ten companies with more than ten employees already run a CRM, yet the average user touches only about 62% of the features their business pays for, and user adoption is repeatedly named the single biggest post-purchase challenge by CRM buyers. That gap — between owning a CRM and

Here is the sentence that should be keeping every healthcare CRM administrator up at night: the moment an AI agent inside your CRM reads a patient’s name next to a diagnosis, an appointment, or a copay, that agent is handling protected health information — and under HIPAA, it is held to exactl

In 2025, the average professional services firm ran its billable staff at just 66.4% utilization — an all-time historic low, and 3.6 points under the 70% mark that SPI Research considers healthy. Meanwhile, 84% of those same firms have a CRM in place. The uncomfortable implication for any agen