On November 2, 2026, Salesforce archived the local MCP server its own developers had been using to wire Claude and Cursor into Salesforce orgs. The npm package stays installable but is deprecated and unmaintained. If that is how someone at your company connected an AI assistant to your CRM, that con
Salesforce has set a hard end-of-life date of February 28, 2028 for Open CTI — the JavaScript framework that every embedded softphone in Salesforce has relied on for more than a decade. It is already unavailable for newly created Agentforce Service orgs as of February 16, 2026. Meanwhile HubSp
Ask three people in a mid-market company what Q3 pipeline was and you get three numbers. The VP of Sales pulls a CRM dashboard. Finance pulls a spreadsheet keyed off closed-won amount. Marketing pulls an attribution report. Now add a fourth answer — the one your new AI agent gives a rep in a c
Three weeks before Salesforce agreed to buy it, Braze stood on stage at its own Forge 2026 conference and launched four beta products — including a feature that lets marketers build campaigns headlessly from Claude, ChatGPT, or Microsoft Copilot. On October 20, 2026, Salesforce announced it wa
In the space of about 18 months, HubSpot, Intuit, Zoho, and Salesforce have all shipped AI that chases your unpaid invoices — and in HubSpot’s case, renamed an entire product hub around it. That is not a finance-department story. It is a CRM architecture story, because the only thing tha
The Last Mile of Revenue: Why Your CRM Vendor Just Took Over Collections Read More »
Open the ad pixel settings in HubSpot today and you will see six networks listed: Facebook, Google Ads, LinkedIn, TikTok, Microsoft Advertising — and ChatGPT Ads. That last entry is the quiet part of a shift that has been building all year. Advertising has moved into AI assistants, the static
Ads Moved Inside the Assistant. Your CRM Is Now the Bid Signal. Read More »
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