When a sales rep resigns, IT usually handles the exit in about four minutes: disable the SSO account, wipe the laptop, forward the mailbox. What almost nobody does is walk the same person out of the CRM. The result is a system that still thinks they work there — records nobody is working, auto
Among staffing firms that grew revenue more than 25% in 2025, 78% had AI tools embedded inside their applicant tracking system. Among firms whose revenue fell more than 10%, only 51% did. That 27-point gap comes from Bullhorn’s GRID 2026 report, published February 25, 2026, based on a survey of near
Your ATS Is Only Half a CRM: A 2026 Architecture Guide for Staffing and Recruiting Firms Read More »
In March 2026, Salesforce deleted roughly 170 partner badges and replaced them with 28 competencies. HubSpot raised its partner tier thresholds in July and started charging a $400/month membership fee. Microsoft retired a stack of Dynamics 365 functional-consultant certifications and pointed the hol
Your rep marks the deal Closed Won. The signed PDF lands in an email thread, gets dragged into a shared drive, and is never opened again — until eleven months later, when the auto-renewal clause nobody read fires on terms nobody remembers negotiating. The CRM says you have a customer. It canno
Signed, Then Forgotten: 7 Contract Platforms That Actually Live Inside Your CRM in 2026 Read More »
In September 2024, “AI agents in your CRM” was the biggest story in enterprise software. Two years later, Microsoft’s own documentation says you can no longer create new instances of the Dynamics 365 Sales Close Agent as of September 30, 2026, and that existing instances will be removed on October 3
The Deprecation Tax: Your CRM Vendor Is Retiring Features Faster Than You Can Adopt Them Read More »
Most mid-market companies discover their channel program has outgrown their CRM the same way: a reseller emails a spreadsheet of “deals we’re working” to a channel manager, who forwards it to a rep, who finds out two of them are already in the pipeline under a direct AE’s name. Nobody is lying. Ther