A 501(c)(3) with a $2 million annual budget and eight staffers doesn’t need the same system as a university foundation running a nine-figure capital campaign — yet both get pitched the same shortlist of “nonprofit CRM” tools every year. In December 2025, Salesforce rebuilt its entire non
Top 5 CRM Platforms for Nonprofits in 2026: Which One Actually Fits Your Mission Read More »
On July 23, 2026, TTEC Digital announced something more useful than another vendor roadmap slide: a completed, live, production go-live of Salesforce’s Agentforce Contact Center at a real organization, with real numbers attached. The customer is Compass Working Capital, a Boston-based nonprofit that
On July 23, 2026, HubSpot rolled out Agent Hub and Agent Builder in public beta for every Professional and Enterprise customer — not as another single-purpose bot, but as the control tower for every AI agent already living inside a company’s CRM. The timing is not a coincidence. Three weeks earlie
On June 16, 2026, Microsoft flipped the switch on Copilot Cowork worldwide, moving its “agentic teammate” out of a three-month preview and into general availability for every Microsoft 365 Copilot customer — with a new twist: usage-based billing charged per AI task, on top of the existing per-
Microsoft’s Copilot Cowork Just Went Fully Live — And It’s Billing By the Task Read More »
On July 1, 2026, Intuit began pushing its “Customer Hub” and a redesigned web and mobile experience out to a much broader slice of QuickBooks Online customers in the United States — not as a beta, but as the default experience for a growing share of Essentials, Plus, Advanced, and Enterprise S
A supplier emails to say a component shipment is running two weeks late. In most ERP systems, that email sits in an inbox until a buyer opens it, manually finds the affected purchase order, checks which production orders depend on that part, and then figures out which customer commitments are now at