On June 15, 2026, Salesforce flipped Agentforce Multi-Agent Orchestration from beta into general availability as the centerpiece of its Summer ‘26 release — and quietly changed the question every CRM buyer should be asking. It’s no longer “which AI agent should we deploy?&rdq
Salesforce Agentforce Goes Multi-Agent: What GA of Orchestration Means for CRM Buyers Read More »
AI strategies to unify customer data, pick next-best-actions, deliver real-time recommendations, orchestrate channels, and enforce governance.
10 AI Strategies for Personalizing Complex Customer Journeys Read More »
Zoho MCP is Zoho’s official implementation of the Model Context Protocol (MCP), an open standard that lets AI assistants like Claude and ChatGPT connect directly to external tools and data. In practice, that means your AI assistant can now read records, run reports, and take actions inside Zoho CRM, Books, Desk, Projects, and dozens of
What Is Zoho MCP? How AI Assistants Can Now Work Directly Inside Your Zoho Apps Read More »