As your business grows, manually keeping track of your prospects and customers with spreadsheets and random notes in different places becomes near impossible.
Not only is this type of system time- and energy-consuming to manage, but things also start slipping through the cracks at an alarming rate. This only serves to exhaust your team and disappoint to your customers.
You don’t want this to happen to you, do you? No. That’s why you need a CRM.
On July 23, 2026, TTEC Digital announced something more useful than another vendor roadmap slide: a completed, live, production go-live of Salesforce’s Agentforce Contact Center at a real organization, with real numbers attached. The customer is Compass Working Capital, a Boston-based nonprofit that
On July 23, 2026, HubSpot rolled out Agent Hub and Agent Builder in public beta for every Professional and Enterprise customer — not as another single-purpose bot, but as the control tower for every AI agent already living inside a company’s CRM. The timing is not a coincidence. Three weeks earlie
On June 16, 2026, Microsoft flipped the switch on Copilot Cowork worldwide, moving its “agentic teammate” out of a three-month preview and into general availability for every Microsoft 365 Copilot customer — with a new twist: usage-based billing charged per AI task, on top of the existing per-
Microsoft’s Copilot Cowork Just Went Fully Live — And It’s Billing By the Task Read More »
On July 1, 2026, Intuit began pushing its “Customer Hub” and a redesigned web and mobile experience out to a much broader slice of QuickBooks Online customers in the United States — not as a beta, but as the default experience for a growing share of Essentials, Plus, Advanced, and Enterprise S
A supplier emails to say a component shipment is running two weeks late. In most ERP systems, that email sits in an inbox until a buyer opens it, manually finds the affected purchase order, checks which production orders depend on that part, and then figures out which customer commitments are now at
On July 6, 2026, Microsoft quietly closed a gap that has been slowing down every Dynamics 365 and Power Platform team that also wants to use Claude or Cursor: the Dataverse coding-agent plugin, previously limited to GitHub Copilot, is now available across the Claude and Cursor marketplaces too. If y