On July 21, 2026, Fireflies.ai announced a $1 billion valuation and launched an “AI Sales Suite” aimed squarely at a $1,200-a-seat problem: enterprise revenue intelligence platforms like Gong that most small and mid-market sales teams simply cannot afford. That single announcement says a lot about w

In April 2026, the Cloud Security Alliance and Token Security published research showing that 65% of organizations had already suffered at least one security incident caused by an AI agent operating on their network — and 61% of those incidents involved sensitive data exposure. Separately, Cro

On April 13, 2026, SugarCRM changed its name. Not a product, not a feature — the company. Twenty-two years after founding, SugarCRM became SugarAI, promising to move CRM “from a system of record to a system of proactive sales guidance.” Two months earlier, Gartner had already given

You’ve probably heard that 70% of CRM projects fail. It’s one of the most repeated statistics in the industry — trotted out in vendor decks, consultant pitches, and LinkedIn posts as a reason to be terrified of touching your CRM. Here’s what almost nobody mentions: that number traces back to a

On August 2, 2026, every chatbot, virtual assistant, and AI agent that talks to a person in the European Union has to say, up front, that it’s a machine. Not buried in a terms-of-service page. Not implied by a small “AI” badge in the corner. Clearly, at the start of the conversation, in a way a “rea

A 501(c)(3) with a $2 million annual budget and eight staffers doesn’t need the same system as a university foundation running a nine-figure capital campaign — yet both get pitched the same shortlist of “nonprofit CRM” tools every year. In December 2025, Salesforce rebuilt its entire non