As your business grows, manually keeping track of your prospects and customers with spreadsheets and random notes in different places becomes near impossible.
Not only is this type of system time- and energy-consuming to manage, but things also start slipping through the cracks at an alarming rate. This only serves to exhaust your team and disappoint to your customers.
You don’t want this to happen to you, do you? No. That’s why you need a CRM.
On June 15, 2026, Salesforce signed a definitive agreement to acquire Fin — the AI customer service agent company that used to be Intercom — for roughly $3.6 billion, the largest deal an agentic customer experience vendor has ever closed. One week later, Salesforce shipped Agentforce Help Agent
Sales teams have lived with a familiar tax for years: the deal closes in the CRM, then jumps to a separate quoting tool, then a billing system, then a payments processor, then an e-signature app — and by the time the invoice actually reaches the customer, nobody can say for certain which system ho
Intuit just told small and mid-market businesses that their fragmented stack of hiring tools, payroll software, benefits portals, and time-tracking apps — often seven to twenty-five different systems, by Intuit’s own count — is about to become one system with a Payroll Agent doing
On July 8, 2026, Salesforce confirmed what it had been building toward all year: Slackbot, the AI agent embedded in every Slack workspace, can now read, reason over, and act on your entire Salesforce environment — CRM records, Tableau visualizations, Data 360 customer profiles, and Agentforce
On July 6, 2026, Salesforce made its biggest bet yet that AI agents — not chatbots, not search boxes — will decide who wins the next holiday shopping season. Agentforce Commerce, the company’s suite of transactional AI agents for retail and B2B selling, is now generally available,
On July 7, 2026, Microsoft confirmed that Sales Agent and Service Agent inside Microsoft 365 Copilot have reached general availability, following Service Agent’s GA on June 30 and the earlier general availability of Microsoft 365 Copilot directly inside Dynamics 365 Sales and Customer Service. Toget