John M Perez

CRM & ERP Enterprise Technology Expert and Entrepreneurial Executive with 20+ years of leading CRM, ERP, Customer Experience, and Block-chain initiatives and projects across internal and customer facing technologies.  Proven success in closing large deals in Pre Sales customer facing engagements and deploying enterprise wide CRM & Customer Experience solutions internationally and domestically.

NetSuite logo, representing the company's 2026.1 release of Autonomous Close and Intelligent Close Manager AI agents

Inside NetSuite’s Autonomous Close: What a Network of AI Agents Means for Your Finance Team

At SuiteConnect 2026, NetSuite founder Evan Goldberg called the release “the biggest update of NetSuite since we founded the company.” That is not a throwaway line from a keynote script — it is a description of a genuine architectural shift in how period-end close, reconciliation, and financia

Inside NetSuite’s Autonomous Close: What a Network of AI Agents Means for Your Finance Team Read More »

NetSuite logo

NetSuite Just Shipped AI Skills for Claude Code and Codex — Here’s What That Means for ERP Teams

At SuiteConnect San Francisco in April 2026, Oracle NetSuite released SuiteCloud Agent Skills — a set of ten structured, installable knowledge packages that plug directly into AI coding assistants like Claude Code, OpenAI Codex, and Cline. Rather than building its own proprietary AI coding tool, O

NetSuite Just Shipped AI Skills for Claude Code and Codex — Here’s What That Means for ERP Teams Read More »

Intuit QuickBooks logo

Intuit and Anthropic Are Letting Mid-Market Businesses Build Their Own Claude-Powered Finance Agents — Here’s What That Means for ERP Teams

On February 24, 2026, Intuit and Anthropic announced a multi-year partnership that does something no accounting or ERP platform has offered before: it lets mid-market businesses build their own custom AI agents, on top of their own financial data, using Anthropic’s Claude Agent SDK — without w

Intuit and Anthropic Are Letting Mid-Market Businesses Build Their Own Claude-Powered Finance Agents — Here’s What That Means for ERP Teams Read More »

The Great CRM Pricing Shift: Why Salesforce, HubSpot, and Zendesk Are Charging by the Resolution, Not the Seat

In 2026, the biggest names in CRM and customer service software quietly rewrote the rules of how they charge for AI. Salesforce launched Agentforce Help Agent in July 2026 with a flat $2-per-autonomous-resolution price tag — you pay nothing if the AI can’t close the ticket on its own. HubSpot move

The Great CRM Pricing Shift: Why Salesforce, HubSpot, and Zendesk Are Charging by the Resolution, Not the Seat Read More »