If you administer a Zoho CRM Enterprise or Ultimate org, the clock is no longer theoretical. Zoho is retiring the classic Zoho CRM interface in two scheduled waves this month — Free, Standard, and Professional editions lost access between July 15 and July 17, 2026, and Enterprise, Ultimate, an
In the span of eight months, three separate acquisitions quietly redrew the map of the sales technology stack. Zoom bought an AI-native buyer intelligence platform. Apollo.io bought a signal-processing company used by Canva and Asana. Clari and Salesloft merged into a single company serving more tha
We’re excited to announce that we’ve deployed another major update to CRMCoPilot.AI. This release includes several new capabilities, performance improvements, and quality-of-life enhancements that move us closer to making CRMCoPilot the most intelligent CRM assistant available. A special thanks to Hesham Ellatif, who deployed this release, and to Jasmin Leyson and Princess Jennica Javier, who
Most workflow builders still make you think like a machine: if this field equals that value, then trigger this action, else do nothing. Zoho Flow just broke that pattern. In its latest AI update, you can now describe what you want in plain English — “when a new form is submitted on Paper
On June 15, 2026, Salesforce signed a definitive agreement to acquire Fin — the AI customer service agent company that used to be Intercom — for roughly $3.6 billion, the largest deal an agentic customer experience vendor has ever closed. One week later, Salesforce shipped Agentforce Help Agent
Sales teams have lived with a familiar tax for years: the deal closes in the CRM, then jumps to a separate quoting tool, then a billing system, then a payments processor, then an e-signature app — and by the time the invoice actually reaches the customer, nobody can say for certain which system ho