On July 6, 2026, Salesforce made its biggest bet yet that AI agents — not chatbots, not search boxes — will decide who wins the next holiday shopping season. Agentforce Commerce, the company’s suite of transactional AI agents for retail and B2B selling, is now generally available,
On July 7, 2026, Microsoft confirmed that Sales Agent and Service Agent inside Microsoft 365 Copilot have reached general availability, following Service Agent’s GA on June 30 and the earlier general availability of Microsoft 365 Copilot directly inside Dynamics 365 Sales and Customer Service. Toget
On July 1, 2026, Seamless announced a direct integration with HubSpot’s Breeze Prospecting Agent, letting sales teams source net-new contacts — decision-makers who don’t yet exist as records in HubSpot — without leaving the CRM. The timing isn’t a coincidence. HubSpot has also removed th
HubSpot’s Prospecting Agent Just Got a Data Upgrade — And Went Fully Self-Serve Read More »
On June 23, 2026, HubSpot moved its Agent CLI from private to public beta — a command-line tool built specifically for AI agents like Claude Code, Claude Cowork, and OpenAI Codex to read, write, and manage HubSpot CRM data without a human clicking through a single dashboard. It’s not a chatbot, no
A technician calls in sick at 7 a.m. Two customers cancel same-day. A third job runs ninety minutes over because a part had to be special-ordered on site. By 9 a.m., a dispatcher who planned a clean day for fifteen technicians is now rebuilding half the schedule by hand, weighing priority against dr
Zoho just gave its AI agents their own email addresses. Starting with Enterprise-and-above editions of Zoho CRM, a Zia Agent can now be provisioned as an actual user in your CRM — complete with a login identity at the @ziaagent.ai domain, its own role, its own permission set, and its own audit