Victoria Zajaczkowska

For years, people have speculated that artificial intelligence would replace SaaS (software-as-a-service) as the main way we interact with technology. But the reality is far different: AI isn’t killing SaaS—it’s making it stronger. SaaS remains the visual and structured layer where businesses store data, run processes, and collaborate. AI, on the other hand, provides the […]

The U.S. decision to end the de minimis exemption is set to reshape global e-commerce. For years, small online orders slipped past customs without significant duties. Now, even the tiniest shipments may carry added costs — sometimes hundreds of dollars more per transaction. According to MarketWatch, the decision has already rattled e-commerce platforms, with Etsy

Implementing a CRM is often seen as the finish line. But in reality, “go-live” is just the beginning — and it’s where most businesses start to feel the cracks. Deals stall because no one knows who owns the next step. Campaign results don’t line up across tools. Territories become a tug-of-war. That’s the difference between

As a CRM implementation expert, I live and breathe sales processes. For years, I preached the gospel of integrating Configure, Price, Quote (CPQ) tools into CRM systems. They were the undisputed champions of sales efficiency, the only way to streamline complex quotes and keep the sales engine running. But I have a confession to make: