On February 24, 2026, Intuit and Anthropic announced a multi-year partnership that does something no accounting or ERP platform has offered before: it lets mid-market businesses build their own custom AI agents, on top of their own financial data, using Anthropic’s Claude Agent SDK — without w
Chipotle gave away $1 million in burritos inside Roblox. Here’s a real blueprint for using the same platform to gamify CRM sales training — and the research showing why it works.
Roblox for CRM Training: A Blueprint for Gamifying Sales Rep Onboarding Read More »
Connect viewer data and use AI for identity resolution, real-time scoring, and privacy-aware personalization to reduce churn.
In 2026, the biggest names in CRM and customer service software quietly rewrote the rules of how they charge for AI. Salesforce launched Agentforce Help Agent in July 2026 with a flat $2-per-autonomous-resolution price tag — you pay nothing if the AI can’t close the ticket on its own. HubSpot move
On June 15, 2026, Salesforce flipped Agentforce Multi-Agent Orchestration from beta into general availability as the centerpiece of its Summer ‘26 release — and quietly changed the question every CRM buyer should be asking. It’s no longer “which AI agent should we deploy?&rdq
Salesforce Agentforce Goes Multi-Agent: What GA of Orchestration Means for CRM Buyers Read More »
AI strategies to unify customer data, pick next-best-actions, deliver real-time recommendations, orchestrate channels, and enforce governance.
10 AI Strategies for Personalizing Complex Customer Journeys Read More »