Last updated: November 6, 2026
This Return Policy applies to all purchases made at https://crmexpertsonline.com, operated by CRM Experts Online (“we”, “us”, “our”). By placing an order, you agree to this policy.
All sales are final
We do not accept returns, and all sales are final. Everything we sell is a digital product or a professional service delivered electronically, so nothing can be physically returned. Once you have access to a digital product, or once work on a service has started, it cannot be undone.
Digital products
Digital products include AI agents, software, automations, templates, integrations, data, reports, licenses, and anything else delivered by download, login, API access, or email. Digital products cannot be returned or refunded once the purchase is complete and access or delivery has been provided, whether or not you have used the product.
Services
Services include CRM implementation, consulting, development, customization, migration, setup, onboarding, support, training, and done-for-you services. Services use our consultants’ and developers’ time and resources as soon as work is scheduled or started. We do not refund services once the engagement has begun, including any time already scheduled, spent, or delivered.
Subscriptions
Subscription plans renew automatically at the interval shown at checkout until you cancel them. You can cancel at any time to stop future renewals, and your access continues until the end of the period you have already paid for. We do not refund or prorate charges for a current or past billing period, including partially used periods and periods in which the service was not used.
No exchanges
We do not offer exchanges or store credit for digital products or services. If you are unsure whether a product or service is right for your business, please contact us before you buy. We are happy to answer questions, walk you through what is included, or book a call.
Billing errors
If you were charged twice for the same order, or charged an amount that does not match your order, contact us within 30 days of the charge and we will investigate and correct any verified billing error. Nothing in this policy limits any rights you may have under applicable law that cannot be waived by contract.
Contact us
If you have questions about this policy or an order, please contact us:
CRM Experts Online
900 South Avenue, Suite 300
Staten Island, NY 10314
USA
Phone: 1(855)-502-7669
Email: [email protected]
We may update this policy from time to time. The version posted on this page at the time of your purchase applies to that purchase. See also our Terms and Conditions.