A great overview from a good friend and industry thought leader Brent Leary on why CRM is essential for small businesses in today’s world. J P
Video: Brent Leary Speaks on How Small Business CRM is Critical Read More »
What is CRM? CRM, an abbreviation of Customer relationship management software is a tool used to manage all of your contacts’ and customers’ information in one place and tracks all activities related to them. It’s also used to manage partner and vendor relationships. It stores critical data for sales, marketing, and customer service purposes and
Does my Small Business Need CRM? Read More »
Cloud-based business applications are garnering considerable attention from U.S. small and medium businesses (SMBs). According to AMI-Partners’ latest U.S. SMB Cloud Services Study, the software-as-a-service customer relationship management (or, SaaS CRM) market—already representing 570,000 U.S. SMB firms—is set to undergo double-digit year-over-year growth in the next five years. During this period, spending on SaaS CRM
Small Business CRM Spending Expected to Outpace On Premise Read More »