With Zoho Desk your agents can engage with customers and deliver satisfaction in the fastest and easiest way. Allowing your team to concentrate more on your business and less on the software itself.
Zoho Desk is packed with features to increase the productivity of your team. You can automate your support process using Workflows. You can also set up customer Contracts, notify your agents, acknowledge your customers and do a lot more. It is easy to get started, effortless to scale, and integrates seamlessly.
Have you agreed to address tickets within a fixed time frame? Configure your customer contracts in Zoho Desk and close tickets on time. Setup SLAs to define ticket due dates and escalate them to multiple levels when they fall overdue.
Increase your team productivity by automating your support process using Workflows. Assign incoming tickets to agents based on criteria. Set ticket priority based on the payment plan the customer is in. Set up tasks and send alerts on pre-defined incidents.
Customize Your Desk
Determine the best layout for your customer portal. Own your help desk by mapping your support domain to Zoho Desk. Upload your company logo, set your link-back URL, and customize your portal according to your needs.
Allow CRM Experts to help you close your customer loop from sales to support by integrating with Zoho Desk, an industry-leading customer relationship management application.
CRM & ERP Enterprise Technology Expert and Entrepreneurial Executive with 20+ years of leading CRM, ERP, Customer Experience, and Block-chain initiatives and projects across internal and customer facing technologies. Proven success in closing large deals in Pre Sales customer facing engagements and deploying enterprise wide CRM & Customer Experience solutions internationally and domestically.