Discover efficient, virtual support tailored to your needs with the Zoho Essentials Development and Support Package by CRM Experts. This package is designed for businesses that require reliable, ticket-based assistance, expert guidance, and a dedicated live Customer Success Manager, without the need for live calls. It provides a streamlined solution for ongoing Zoho support and development.
Our Package Includes:
– Ticket-Based Support: Submit and track your support requests through our CRM Experts ticketing system, ensuring your issues are addressed promptly and effectively.
– Development: Our certified Zoho developers will handle your customization and development needs, enhancing your Zoho platform to better suit your business processes.
– Administration: Benefit from professional administration services to maintain and optimize your Zoho applications, ensuring smooth operation and improved performance.
– Consulting: Receive expert consulting on best practices, process improvements, and strategic use of Zoho tools to maximize your return on investment.
– Online Collaboration: Utilize our online collaboration tools for seamless communication and project management, keeping you connected and informed every step of the way.
– Live Customer Success Manager: Gain access to a dedicated Customer Success Manager who will ensure your needs are met and help you achieve your business goals with Zoho.
Service Tiers:
Essential Support – 24 Hours / Year: Ideal for businesses with minimal support needs, providing essential ticket-based assistance and development services.
Enhanced Support – 60 Hours / Year: Perfect for growing businesses, offering a balance of support, development, and consulting to support your expanding requirements.
Comprehensive Support – 120 Hours / Year: Designed for businesses with more complex needs, delivering extensive support, development, and consulting services to drive your success.
Pricing:
24 Hours / $1600.00/ year
60 Hours / $3900.00 / year
120 Hours / $7200.00 / year
FAQ – Zoho Essentials Development and Support Package
What happens if I exceed my hours based on my plan?
You can use as many hours as you want, and if you exceed your plan, we will simply bill you in arrears on any additional hours you use.
What if I do not use my hours?
You get to use your hours any time you want as long as you have an active subscription.
What if I want to cancel?
You can cancel at any time and use any remaining hours within 30 days of your cancellation.
How do I submit a support ticket?
Submit your support requests through our CRM Experts ticketing system. You can access the system directly from your account dashboard.
What kind of development services are included?
Our certified Zoho developers will handle your customization and development needs, including but not limited to, custom module creation, workflow automation, and integration with third-party services.
What does the administration service cover?
Our administration services help maintain and optimize your Zoho applications. This includes regular updates, security checks, and performance tuning to ensure smooth operation.
Can I upgrade my support plan mid-year?
Yes, you can upgrade your support plan at any time. The additional hours and the difference in cost will be prorated based on the remaining time in your subscription period.
Who is my Customer Success Manager?
Upon subscribing to a plan, you will be assigned a dedicated Customer Success Manager. They will be your primary point of contact and will assist you in achieving your business goals with Zoho.
What are the benefits of online collaboration tools included in the package?
Our online collaboration tools facilitate seamless communication and efficient project management. This helps in keeping all stakeholders informed and engaged throughout the support and development processes.
