SugarCRM or vTiger CRM? Which should I choose?

SugarCRM – Sugar OS is an open source CRM application bringing a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction and provide executive insight into business performance. It is a preferable choice for customers of all sizes across a broad range of industries because of its collaboration and administration capabilities to adapt how their company operates. Find more information about Sugar Open Source features.

SugarCRM Advantages
Sugar Suite is an excellent choice due to its advanced features, and is convenient to organizations from all sizes and industries. The installation of SugarCRM, as well as the installation of additional modules and language packs is quite easy and trouble-free, and the admin area offers a great variety of options and tools. SugarCRM is built on the pure Open Source LAMPS platform: Linux or Windows, Apache or IIS, MySQL, PHP, and SugarCRM. Its mobile solutions translate to less downtime and greater productivity. Sugar Suite integrates e-mail and calendar information with Microsoft Outlook, ensuring that company communications are centralized and coordinated. Due to the Flexible Delivery Model, there are no constraints around deployment. Moreover, the customizable User Interface and Workflow guarantee adaptation to the user, not the other way around. With Sugar Suite Modular Open Applications you will have what you need to connect across your business. The Open Source Architecture provides 100% visible source code for inexpensive customization and support. The Neutral Operation System avoids “forklift” upgrades and propriety vendor lock-in.

SugarCRM Disadvantages
While providing more capabilities and reliability, some users report that Sugar Suite loads slower than vTiger CRM and is not so easy to use.  Although as of recent in version 6.0 the performance is much better.  Problems may also arise if a user doesn’t lock the Installation after finishing it. Contrary to vTiger CRM, some of its add-ons are not free for installing and should be ordered additionally. Another disadvantage of SugarCRM is the very resource-consuming upgrade process. A SugarCRM upgrade can rarely be completed successfully on a shared server because the upgrade times out.

vTiger CRM is an Open Source CRM software appropriate for small and medium organizations. With it you can manage your company wide CRM and Inventory Management activities effectively, including sales force and marketing automation, customer support and service, and procurement. There are many tools and add-ons that will assist you in enhancing your organization’s business productivity. Some of them are MS Outlook, MS Office and Thunderbird integration, Customer Portal, RSS and others. Find more information about vTiger features.

vTiger CRM Advantages
Being extremely easy to use is perhaps one of the most important advantages of vTiger CRM. Compared to Sugar Suite, vTiger CRM loads faster. vTiger’s user interface is more intuitive and easier to use. The necessary software, such as Apache, MySQL, and PHP are integrated, and executables are made available both for Windows and Linux operating systems. The vTiger CRM software provides Open Source add-ons for Microsoft Outlook, Mozilla/Thunderbird, Microsoft Word, and Customer Portal, which add more value to the end-users by providing many enterprise features. The Software is absolutely FREE and does not require any up-front investment. It allows pre-sales and post-sales activities be integrated in a single application and provides rich user-experience with product customization and excellent customer support.

 vTiger CRM Disadvantages
vTiger’s installation is somewhat tricky, e.g. because vTiger cannot populate its database during installation, and may require additional file changes in order to be completed successfully. Another disadvantage of vTiger versions 4.x is that, similar to SugarCRM’s upgrade issues, the upgrade process of vTiger also times out causing the upgrade to fail. In the new 5.x releases this problem has been fixed.  This is not an issue with vendors who offer hosted CRM subscriptions like Service-Push.Com.


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